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We may keep some of your information longer than the periods listed above. This will be to satisfy our legal obligations and maintain certain records where appropriate to do so under our legitimate interest. More information about your data protection rights can be seen on our Privacy Policy page. If you refuse to pay your charges you are breaking the terms of the contract and we can apply to court for an order seeking payment of the monies due to us. Ultimately we can apply to the court to have your lease forfeited which may result in you losing your home. Once you have bought your flat you may wish to let it to tenants, extend the term of your lease, or even consider buying the Freehold of the block or manage it with other leaseholders.

• If we no longer need the personal data but you require the data to establish, exercise or defend a legal claim. Right to data portability You have the right to request Golding Homes to provide you with the personal data about you which you have provided to in a structured, commonly used and machine-readable format. You also have the right to request Golding Homes to transmit those data to another controller. As Golding Homes does not currently undertake processing which is wholly automated, we do not see any circumstances in which we would have to comply with this right. For a copy of your personal data, please carry out a subject access request instead. Right to withdraw consent If the lawful basis for processing is consent, you have the right to withdraw that consent.
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The Right to Acquire is a scheme giving eligible customers the right to purchase the home they currently rent. To be eligible you must be an assured tenant of Golding Homes, with at least three years previous tenancy with a public sector landlord. To report Anti-Social Behaviour pleasecall or email usor complete an online form on our Golding Homes website. If we need to carry our major works or improvement to your building or estate we will send you a legal consultation notice. This is in accordance with the Landlord and Tenant Act 1985, later amended by the Commonhold and Leasehold Reform Act 2002.
For more information about insurance, from making a buildings insurance claim to emergency out of hours losses please read ourInsuranceGuide. Please note our insurance policy does not cover the contents of your home such as furniture, electronics, clothing etc. We strongly recommend that you take out home contents insurance to cover the theft or damage to your belongings. While many people often hope that nothing will happen to their belongings, sometimes things can go wrong unexpectedly. We are responsible for the maintenance of the building and estate where your property is situated. This can be small-scale repairs, such as renewing a roof tile or replacing a communal front door.
Our training helped people to connect with customers in a positive, constructive way
It can also include larger repairs and improvements, such as a new roof or windows, which are known as major works. If you sublet your property it is the law to check that your tenants have the right to live in the UK. If you feel that our handling of your personal data under this policy and/or your right to privacy has been compromised, you should contact our Privacy Officer at our address above. If you are successful in your application for employment you will receive further information as to what and how we process your information as an employee. Please note, opting out of marketing does not remove the ability for Golding Homes to contact you regarding general correspondence or delivering the tenancy management service.
The discounts you'll be entitled to are fixed cash amounts, based on the location of your property. If you weren't a tenant of Maidstone Borough Council at the time of the transfer of your home to Golding Homes, then you don't have the Right to Buy. Find out more in our Right to Buy 3MBleaflet and our guide, The-Right-to-Buy---Information-for-Golding-Homes-Tenants-April-2022.pdf 152KB. You can also visit righttobuy.gov.uk where you'll find further information and help. You can apply to buy with up to three members of your family, providing they have lived with you for the past 12 months and the property is their only or principal home.
Right Place, Right Time
Information will be collected from you personally when you enter into an agreement / contract with us. Golding Places provides quality homes for rent, shared ownership or private sale in Kent and the South East. Our properties range from stylish apartments to traditional homes in quiet village locations, which are thoughtfully designed and finished to a high standard, and combine the very best in modern living. Many of our homes come with additional extras such as built-in appliances.
It is possible that we will receive referrals containing your information from public bodies such as local councils where we have properties, but this should be done with your knowledge of why they are making the referral to our services. This information should be made available to you from the public body at the point of data collection and through their privacy notice. To respect your rights as a data subject and to process your information lawfully, ethically and to maintain security of the information provided.
Shared Ownership
We may also collect information when you voluntarily complete customer surveys, provide feedback or where there is general correspondence. Further information may be collected during your tenancy or relationship with us. We take your privacy seriously and are committed to protecting your information and using it fairly, lawfully and transparently. The purpose of this policy is to outline our approach to data protection, information security and how we protect your information under our control. The aim of the policy is to provide you with assurance that we will only use and share your information lawfully and within the requirements of Data Protection Laws. All desk-based colleagues participated in our training, which was linked back to the overall strategy under the “Think Shirley” branding.

Golding Homes may collect and retain information voluntarily sent by the Data Subject and not caught by any other section within this policy. We store personal information both electronically and in paper form. Working collaboratively with other associations to take a multi-agency approach to managing aggression, violence, crime prevention and detection.
If you are looking for your first step on the property ladder, your dream home or an exciting new market rent opportunity, then please view our portfolio of homes here. Golding Homes partnered with us to support their customer satisfaction strategy, which included their innovative “What About Shirley? Golding Homes are the largest housing provider in Maidstone owning or managing over 8,000 properties and serving the needs of over 21,000 residents across Kent. When we rely on any legitimate interest, we will conduct a legitimate interest assessment to ensure that we take a balanced approach and have appropriate safeguards in line with your expectations. If we rely on any legitimate interest, we will tell you what that is. We collect information about you when you make an application with us for a tenancy, home purchase or shared ownership or a referral is made by you for one of our services.

You can pay this invoice amount in full within 30 days or you can pay monthly by arrangement. The accounts for the period are then reconciled so that we can send you a breakdown of actual charges in the following September. At this time you may be charged an additional amount or receive a credit on your account, depending on the actual costs of providing the services listed below compared to the amount you have been billed on the estimated invoice. If you buy from from an existing leaseholder it is important that you are aware if there are any charges owed on the property so that you can ensure they are dealt with before the sale. You may have to pay some charges owed by the previous leaseholder if they are not cleared before the sale. A Notice of Transfer is sent to us from the purchaser’s solicitors, which is a requirement of your lease and the legal document to show that you are now the leaseholder.
If you think that you have been charged in error for a service or have any concerns about the charges then please contact us to discuss and we will be happy to deal with your query. Your lease is a legal document and you should keep it in a safe place. If you lose it we may be able to provide you with a copy but there will be a charge for this.

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Information in connection with managing your business lease/tenancy. If Golding Homes were to transfer any personal data internationally, this will be in line with our internal procedure and the terms in this privacy notice will be updated. Processing for business efficiency purposes and enabling services to be provided. If we deem there to be a risk to our staff, we may place a flag over your tenancy. When we do so, we will inform you and ensure that these flags are regularly reviewed.
Sharing your information with local utilities providers in the event of unpaid debts. We also maintain a Retention Schedule, detailing how long we keep all items of information at Golding Homes beyond those generally listed above. To respond to any of your requests regarding your information in a timely and effective manner.